HOW TO RETURN AN ITEM?

Please provide the following information to get started:

1. Full Name:
   Please use the same name used when placing your original order
2. Order Number:
   You can find this in your order confirmation email
3. Item Details:
   Include the reference number, color, and size of the item(s) you wish to return. This information is also available in your order confirmation email
4. Reason for Return:

• Please select one of the following options:
  Incorrect size
  Incorrect color
  I didn’t like the item
  I received a different item
  Quality issue

1. What happens next?
   Within the next 48 business hours, a member of our Customer Care team will contact you with the next steps.

Thank you!

Important information:

Non-returnable items include:

• Items 30 days past the delivery date
• Gift cards
• Items that have been worn, washed, or are not in their original packaging
• Items without original tags attached
• Swimwear that has been used or is missing the sanitary liner and/or tags
• Underwear and socks
  • Additional return conditions:
• Products are intended for children only. Warranty claims will not apply if the product has been used by an adult, as items are designed specifically for children's use and weight
• While OFFCORSS.US does not offer traditional exchanges, we offer free returns on your item(s)
• A full refund of the item will be issued once it is received in new and unused condition
• Refunds will be processed to the original payment method and may take 7–10 business days, depending on your financial institution
• Items sold as sets must be returned complete, including all pieces
  •Return and refund requests:
• Must be submitted only through our official channels:
  Our return request form https://www.offcorss.us/returns-and-refunds
  Our Customer Success email customersuccess@offcorss.com
• Requests submitted through any other channels will not be processed
• Please ensure you include all relevant information when submitting your request for proper validation and follow-up
  • Please note:
• Refunds will only reflect the amount paid after discounts or promotions
• Shipping costs are non-refundable
• The company may limit refunds to a maximum of two (2) per customer. This will be reviewed and validated by the OFFCORSS team
• All returns and refunds are subject to applicable consumer protection regulations